.crm-ahs-portal{max-width:1180px;margin:32px auto;font-family:inherit;color:#0f172a}
.crm-ahs-hero{background:linear-gradient(135deg,#111827,#1f2937);color:#fff;border-radius:26px;padding:34px;margin-bottom:26px;display:flex;justify-content:space-between;gap:24px;align-items:flex-start;box-shadow:0 16px 38px rgba(15,23,42,.18)}
.crm-ahs-grid{display:grid;gap:24px}
.crm-ahs-grid-2{grid-template-columns:repeat(auto-fit,minmax(280px,1fr))}
.crm-ahs-grid-main{grid-template-columns:minmax(320px,1fr) minmax(320px,1.2fr);align-items:start}
.crm-ahs-card{background:#fff;border:1px solid #e2e8f0;border-radius:20px;padding:24px;box-shadow:0 10px 28px rgba(15,23,42,.06)}
.crm-ahs-card h2,.crm-ahs-card h3,.crm-ahs-card h4{margin-top:0;color:#0f172a}
.crm-ahs-card-head{display:flex;justify-content:space-between;gap:16px;align-items:flex-start;margin-bottom:12px}
.crm-ahs-portal input,.crm-ahs-portal select,.crm-ahs-portal textarea{width:100%;padding:12px 13px;border:1px solid #cbd5e1;border-radius:12px;box-sizing:border-box;background:#fff;box-shadow:inset 0 1px 1px rgba(15,23,42,.02)}
.crm-ahs-portal textarea{min-height:120px}
.crm-ahs-portal button,.crm-ahs-button{display:inline-block;background:#111827;color:#fff;padding:11px 16px;border:none;border-radius:12px;text-decoration:none;cursor:pointer;font-weight:600;box-shadow:0 8px 20px rgba(15,23,42,.14)}
.crm-ahs-button:hover,.crm-ahs-portal button:hover{opacity:.96;transform:translateY(-1px)}
.crm-ahs-button-secondary{background:#64748b}
.crm-ahs-topbar{display:flex;justify-content:space-between;align-items:center;gap:16px;margin-bottom:24px}
.crm-ahs-ticket-list{list-style:none;padding:0;margin:0}
.crm-ahs-ticket-list li{display:flex;justify-content:space-between;gap:12px;align-items:flex-start;padding:16px 0;border-bottom:1px solid #e5e7eb}
.crm-ahs-ticket-list li:last-child{border-bottom:none;padding-bottom:0}
.crm-ahs-ticket-list-rich .crm-ahs-ticket-list-main{display:flex;flex-direction:column;gap:8px;width:100%}
.crm-ahs-ticket-list-rich li a{font-size:16px;text-decoration:none;color:#0f172a}
.crm-ahs-ticket-tags{display:flex;gap:8px;flex-wrap:wrap}
.crm-ahs-ticket-tags-header{margin:10px 0 6px}
.crm-ahs-badge{display:inline-block;padding:6px 10px;border-radius:999px;font-size:12px;font-weight:700;background:#f3f4f6;white-space:nowrap;letter-spacing:.01em}
.crm-ahs-badge-muted{background:#e2e8f0;color:#334155}
.crm-ahs-badge-priority.crm-ahs-priority-alta{background:#fee2e2;color:#b91c1c}
.crm-ahs-badge-priority.crm-ahs-priority-media{background:#fef3c7;color:#92400e}
.crm-ahs-badge-priority.crm-ahs-priority-bassa{background:#dcfce7;color:#166534}
.crm-ahs-badge-priority.crm-ahs-priority-solo-informazioni{background:#e0f2fe;color:#0369a1}
.crm-ahs-open{background:#dbeafe;color:#1d4ed8}
.crm-ahs-in_progress{background:#fef3c7;color:#92400e}
.crm-ahs-on_hold{background:#fee2e2;color:#b91c1c}
.crm-ahs-closed{background:#dcfce7;color:#166534}
.crm-ahs-notice{padding:12px 16px;border-radius:12px;margin-bottom:18px;border:1px solid transparent}
.crm-ahs-notice-success{background:#dcfce7;border-color:#86efac}
.crm-ahs-notice-error{background:#fee2e2;border-color:#fca5a5}
.crm-ahs-message{padding:16px 18px;border-radius:18px;border:1px solid #e5e7eb;margin-bottom:12px;box-shadow:0 4px 14px rgba(15,23,42,.03)}
.crm-ahs-message-initial{background:#fafafa}
.crm-ahs-ticket-detail{margin:0 0 24px}
.crm-ahs-hp{position:absolute;left:-9999px;opacity:0;height:0;overflow:hidden}
.crm-ahs-meta,.crm-ahs-small{font-size:13px;color:#475569}
.crm-ahs-counters{display:grid;grid-template-columns:repeat(auto-fit,minmax(190px,1fr));gap:16px;margin-bottom:24px}
.crm-ahs-counter-card{background:linear-gradient(180deg,#fff,#f8fafc)}
.crm-ahs-counter-card strong{display:block;font-size:30px;margin-top:8px}
.crm-ahs-counter-card span{color:#475569;font-size:12px;text-transform:uppercase;letter-spacing:.06em;font-weight:700}
.crm-ahs-thread{display:flex;flex-direction:column;gap:12px;margin-top:14px}
.crm-ahs-message-customer{background:#f8fafc}
.crm-ahs-message-support{background:#eff6ff;border-color:#bfdbfe}
.crm-ahs-ticket-header p{margin:0}
.crm-ahs-message p{margin:0 0 8px}.crm-ahs-message p:last-child{margin-bottom:0}
.crm-ahs-reply-form{margin-top:20px;padding-top:14px;border-top:1px solid #e5e7eb}
.crm-ahs-form-card-wide{margin-bottom:24px}
.crm-ahs-list-card .crm-ahs-card-head{margin-bottom:18px}.crm-ahs-list-card .crm-ahs-button{white-space:nowrap}
.crm-ahs-attachments{display:flex;flex-wrap:wrap;gap:12px;margin-top:12px}
.crm-ahs-attachment{display:flex;align-items:center;gap:12px;min-width:180px;max-width:100%;padding:10px 12px;border:1px solid #dbe3ef;border-radius:14px;background:#fff;text-decoration:none;color:#0f172a;box-shadow:0 4px 12px rgba(15,23,42,.04)}
.crm-ahs-message-support .crm-ahs-attachment{background:#ffffff}
.crm-ahs-attachment:hover{border-color:#93c5fd;transform:translateY(-1px)}
.crm-ahs-attachment-icon{font-size:20px;line-height:1}
.crm-ahs-attachment-preview img,.crm-ahs-attachment-thumb{display:block;width:44px;height:44px;object-fit:cover;border-radius:10px}
.crm-ahs-attachment-meta{display:flex;flex-direction:column;gap:2px;min-width:0}
.crm-ahs-attachment-meta strong{font-size:13px;line-height:1.35;word-break:break-word}
.crm-ahs-attachment-meta small{color:#64748b;font-size:12px}
@media (max-width: 800px){.crm-ahs-hero{flex-direction:column}.crm-ahs-grid-main{grid-template-columns:1fr}.crm-ahs-topbar,.crm-ahs-card-head{flex-direction:column;align-items:stretch}}

.crm-ahs-topbar-actions{display:flex;gap:10px;flex-wrap:wrap;justify-content:flex-end;align-items:center}
.crm-ahs-filter-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:14px;align-items:end}

.crm-ahs-inline-error{display:block;margin-top:6px;color:#b91c1c;font-size:12px;font-weight:600;}